Main dealer vs independent garage – is it better to service your car at the main dealer?

Your car is an asset – possibly your most valuable, second to your house. Part of looking after your car is getting it serviced regularly, but choosing which garage to trust can be tricky.

Despite what you might believe, you don’t have to take your car to the main dealer for its regular service. Although the dealership might feel like the most risk-free choice, many independent garages can offer the same quality of servicing (following manufacturer guidelines in the same way) for a price that won’t burn a hole in your pocket.

Why are main dealerships so expensive?

And how can independently-run garages charge less? Put simply, there’s a big difference in overheads. Dealerships run a large showroom, pay more staff and budget for the added extras, like coffee machines in their waiting rooms. While you’re unlikely to get a barista-style coffee at an independent (although we do offer drinks to our waiting customers!), if you’ve found one you can trust, you will get the same level of service – and isn’t that what’s most important?

Key main dealer and independent garage comparisons:

• Technicians that work at a main dealer aren’t automatically more qualified. Fully trained mechanics are the same wherever they work.
• It’s a common misconception that going to an independent will mean you miss out on genuine parts for your vehicle. Many, like us, will give you the choice as to what type of part is fitted.
• If you want to understand better what’s wrong with your car or the work that has been done on it, you’re much more likely to be able to speak to a jargon-free technician at an independent.
• Main dealers tend to be less flexible when it comes to squeezing customers in at the last minute because they follow stricter time slots. If your car needs to be seen as soon as possible – if you’re travelling a long way the next day or need your vehicle for work, for example – an independent garage will be more likely to fit it in.
• It’s worth noting that, ultimately, independent garages have to work harder to maintain a good reputation. They can’t rely on their brand to get customers, so it’s reasonable to suggest they provide more attentive customer service, smoother communication, and a more personal experience.

Going to an independent garage can be beneficial, but unfortunately, not all can be trusted. It’s always best to form your own impression of the garage you are considering by looking at their website (is it up to date?; does it provide ample information about their services?; is it professional?) and checking out their reviews. If you’re still unsure, try giving them a call to ask them a question about their services. How they respond to your question, their phone etiquette, and the general feel of the conversation should either sway you to give them a go or confirm your worries. Ensure the garage in question is VAT-registered if your vehicle is under warranty.

Money is tight for everyone at the moment; if you’re looking for ways to cut back on costs without compromising on quality, give an independent garage a go – you may be pleasantly surprised.